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Our Guarantee

Hatcher Florist stands behind every order 100%.

We guarantee full customer satisfaction on every order, placed on the web, over the phone or in person in our facility. If for any reason you are not 100% satisfied, Hatcher Florist will do whatever it takes to solve the problem.

This applies to all orders, either delivered in North York, Toronto, or sent around the world.
We would like to be  notified as soon as possible so we can take appropriate action to rectify the concer

All orders are guaranteed to be fresh and beautiful. If you are not completely satisfied with your order, we will replace it or refund your money. All we ask is your feedback so we can improve our service.

Fresh arrangements should last 7-14 days if properly cared for. Roses have a vase life upwards of 7 days, even after reaching full bloom. Planter baskets will last for several weeks, if watered regularly. Please note that some seasonal flowers (i.e. iris, tulips, daffodils) may only last 3-5 days; this is a characteristic of the flower, and we only guarantee these flowers for this amount of time.

Customer satisfaction is our ultimate goal, and we guarantee it 100%!

Not all flowers and plants are available in all areas at all times. We reserve the right to substitute flowers or plants with similar products, while maintaining the look, theme and color scheme of the ordered item. Planters and fruit/gourmet baskets are by nature unique items, and each one will be different, but as close as possible to your selection.